# New Ticket Created by James Keenan # Please include the string: [perl #61870] # in the subject line of all future correspondence about this issue. # <URL: http://rt.perl.org/rt3/Ticket/Display.html?id=61870 >
I know that committers are not supposed to be opening new tickets in RT, but I am forced to do so since I and others can no longer do so in Trac. Tonight both GeJ and I encountered the situation that once we were logged in to Trac -- a status which presumably made us "Authenticated" users with TICKET_CREATE and TICKET_APPEND privileges -- and once we attempted to set or modify our Preferences, a variety of error messages started popping up which effectively negated all our login privileges. GeJ reported being logged in, but once having clicked on the New Ticket button, being told, "Error: Forbidden. TICKET_CREATE privileges are required to perform this operation". He also reported this warning in a box underneath the Trac menu bar: "Warning: <acct_mgr.web_ui.MessageWrapper object at 0x81a80b4c>" While I was poking around RTFM, I clicked on Preferences and, under the General tab, decided to add my user name and my email address. Big mistake! I got this message underneath the Trac menu bar: " Notice: <acct_mgr.web_ui.MessageWrapper object at 0x80cec96c>". And when I then went to New Ticket, I got the same bad news as GeJ. I got this: "Trac detected an internal error: Key Error 'email'". And then, to add insult to injury, Trac told me, "To that end, you could 'create' a ticket at this site." And when I tried to do so, I saw that I no longer had TICKET_CREATE privileges. This error is definitely on the server side, because (a) I removed all cookies from the browser I was using, closed the browser, reopened it and attempted to login again -- and got the same error; (b) got the same error with a completely different browser. So GeJ and I can no longer work in Trac. Goodbye, Parrot project, at least until this is fixed! kid51
