Andy Smith wrote:
I highly doubt that this has ever been tested in court and I also
doubt that "electronic mail" is defined anywhere in UK law. Note
that the actual directive does not mention the part about a
web-based contact form alone being unacceptable.
My main point was to point out the "name, geographic address and email
address of the service provider" bit, as from the web sites concerned I
am unable to see whether this is run by an Indian in Bangalore or
somebody local - contrary to the objective of the Distance Selling rules
which were to increase consumer confidence.
The point about a web based contact form is that it may not provide the
consumer with the email address for future reference, so the bit about a
web-based form is interpretation but an entirely reasonable one if the
directive requires provision of contact details......
"the details of the service provider, including his electronic mail
address, which make it possible to contact him rapidly and communicate
with him in a direct and effective manner; "
Phil
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