An example of Google's public communications problems

Google has launched a new interface for their video Hangouts
conferencing system, and while it's generally excellent, this has
triggered a range of concerns about what features (especially features
used by dedicated "power" users of Google services) will be supported
moving forward.  The growing slate of comments on this G+ thread give
the flavor:

https://plus.google.com/u/0/+LaurenWeinstein/posts/MfsmBhXKQKV

I believe this is an example of a kind of dysfunction in Google's public
communications that often unnecessarily upsets users (and notably,
long-term Google users) and damages views of users toward Google overall
in the process -- again, often completely unnecessarily.

--Lauren--
Lauren Weinstein ([email protected]): http://www.vortex.com/lauren 
Founder:
 - Network Neutrality Squad: http://www.nnsquad.org 
 - PRIVACY Forum: http://www.vortex.com/privacy-info
Co-Founder: People For Internet Responsibility: http://www.pfir.org/pfir-info
Member: ACM Committee on Computers and Public Policy
Lauren's Blog: http://lauren.vortex.com
Google+: http://google.com/+LaurenWeinstein 
Twitter: http://twitter.com/laurenweinstein
Tel: +1 (818) 225-2800 / Skype: vortex.com
I have consulted to Google, but I am not currently doing so.
My opinions expressed here are mine alone.
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