When Google Doesn't Care
Why am I pushing a "Users' Bill of Account Rights" now? While this
does not apply only to #Google, I frankly am deeply tired of people
coming to me desperate, pleading, for help trying to restore access to
locked out Google accounts. Google won't respond to them. They ask who
they can talk to? Who can they PAY? Personal and business emails,
precious photos, files. They trusted Google. They followed the rules.
They did nothing illegal. And they've lost access to everything. To
Google, they're just in the noise at Google scale.
It's been this way at Google since the firm's start, but over the
years Google has encouraged ordinary, nontechnical people to trust
them more and more. And that usually works great, until something goes
wrong.
Up to now, I've sometimes been able to informally help in these
situations, via contacts at Google. But even that has become much more
difficult. This is getting worse, not better.
Google has the resources -- money and smart minds -- to solve these
problems. This is not rocket science, or even computer science. There
are straightforward ways to make this far better for Google users
otherwise locked out and left to swing in the wind. The sad fact is that
Google simply don't consider them to rise to the level worth helping.
This must change now. -L
- - -
--Lauren--
Lauren Weinstein
[email protected] (https://www.vortex.com/lauren)
Lauren's Blog: https://lauren.vortex.com
Twitter: https://twitter.com/laurenweinstein
Mastodon: https://mastodon.laurenweinstein.org/@lauren
T2: https://t2.social/laurenweinstein
Founder: Network Neutrality Squad: https://www.nnsquad.org
PRIVACY Forum: https://www.vortex.com/privacy-info
Co-Founder: People For Internet Responsibility
Tel: +1 (818) 225-2800
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