All, > We use OTRS for customer issue tracking, but we use Jira from Atlassian > for our internal bug tracking. We also use Confluence and Fisheye from > Atlassian, and they are all excellent tools IMO. > > OTRS has been OK and fairly malleable.
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Actually, having done a fairly significant amount of the hacking on OTRS, I can't recommend it. The code is a mess, and very hard to modify. -- --Josh Josh Berkus PostgreSQL @ Sun San Francisco ---------------------------(end of broadcast)--------------------------- TIP 5: don't forget to increase your free space map settings
