> We use OTRS for customer issue tracking, but we use Jira from Atlassian
> for our internal bug tracking.  We also use Confluence and Fisheye from
> Atlassian, and they are all excellent tools IMO.
> OTRS has been OK and fairly malleable.

Actually, having done a fairly significant amount of the hacking on OTRS, I 
can't recommend it.  The code is a mess, and very hard to modify.


Josh Berkus
PostgreSQL @ Sun
San Francisco

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