On 24 Feb 2012, at 11:12, Schwab,Wilhelm K wrote:

> There is a tracker entry, but please understand it's the middle of the night 
> here and I'm in and out.  I think Sig will know the details more off the top, 
> otherwise I'll search later.  Would you rather I say nothing about a known 
> bug?

I can't find anything with Schwab, Bill or Wilhelm in any issue ever in 
http://code.google.com/p/pharo/issues/list (there are a handful that are more 
than half a year old, magically you even received help). I read this mailing 
list all the time, I can't remember seeing a concrete, reproduceable bug 
report. Please, correct me if I am wrong. 

Some, like Stef, even took the trouble of trying to load some of the stuff that 
was causing you trouble, only to report that it worked for them.

I and many others ask for help and report problems here all the time. It is 
incredible how people spring up all the time to help others with both simple 
and deep problems. It is often so that the one reporting a problem did 
something wrong himself, I am guilty here as well, but even then people took 
the trouble to look and give some of their valuable time.

The way you ask the question makes a huge difference: provide details, make it 
reproduceable, don't include negative stuff.

I'll make you a promise: I'll give you some of my personal time to try whatever 
you report next as 'BAD bug, makes 1.3 unstable, rendering the image useless', 
provided there is a description of how I should do it.

Sven





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