One web site I checked said this: The merchant who tries to charge you a "surcharge" is subject to loosing the right to process credit cards, and a hefty fine, if you report them they will find that this practice is both a direct violation of their merchant services contract and the very foundation of the credit card acceptance, which specifically is in the contract for each and every merchant world wide. Do yourself a favor, and others, by reporting merchants who violate this standard. Using your credit card is safer and smarter, and it offers you a level of protection that is hard to beat in the 21rst century, but just remember that you have rights as a consumer, and are not obligated to pay a fee or surcharge for using 21rst century tools to shop.
Once I managed to contact them, I had no problem with information or quality. Speed was hard to judge. They were not dishonest and I am sure they are talented. At the time I dealt with them, the website said that it was not for conducting business and I don't think there was an e-mail contact. Ron L -----Original Message----- From: [email protected] [mailto:[email protected]] Sent: Thursday, March 10, 2005 12:55 PM To: [email protected] Cc: [email protected] Subject: Wyatt's, was RE: [Phono-L] Styli... gee, this is the first negative about Wyatt's i've ever heard, in 15 years. "illegal..."? really, is it? i suppose they could just add the surcharge to all prices...but that wouldn't be fair to the non-CC people. maybe there's another device they can adopt, to level this out in a better way. i'll just say that i've always found the Wyatt's to be flexible, fair, honest, speedy and responsive, and - most important - talented. and Dwayne can usually fix stuff that nobody else can. the reason the phone hours are limited, is because he is so bad about dispensing copious free advice that Donna has to rein him in so he'll get enough work done! although they don't set their phone machine to record messages, and don't have an online ordering system, they do have email and are responsive. this is no slam on Ron or anyone else with a differing opinion, and certainly there are several other fine phono repair/parts outfits, but i just wanted to add my own experiences to the record. On Thu, 10 Mar 2005 12:30:41 -0500 'Ron L'Herault' <[email protected]> wrote: > I only deal with Wyatt's out of > desperation. They are hard to reach for and east coaster with their "phone > hours" and lack of on-line ordering, Plus, they (illegally) charge a > surcharge for credit card use so I have to have extra cash on hand, send > them a check wait for the check to get there, probably wait for the check to > clear and then wait for the item to be shipped. > > Ron L > -- Peter [email protected]
