Hi Nicole
First of all you need to tell us where and for which service these users
are trying to log in, ie. are they logging in to receive mail, access
secure website section etc? And what is the authentication
method/dependencies? I think if you can answer these questions, we will
know better to tell you where to look for the cause. For example, if the
problem is with users loggin into the website, and the authentication
you use is a sql table , then the problem could lie with either Apache
being too busy, or with mysql being too busy, and the problem would
probably be evident in the logs of either service.

You can also scrutinize your /var/log/messages file to see if there are
any evidence of system lockups or other errors.

Regards

Petre

On Wed, 2003-04-02 at 09:04, Nicole wrote:
> ---------------------------
> My System:
> A dedicated server with:
> Red Hat 7.2
> P4 2 GHZ
> 1GB Ram
> 
> -Apache
> -PHP 4.2
> -MySQL
> 
> Ensim panel
> ---------------------------
> I am having strange occurrences of people telling me they cannot sign into
> their accounts. It happens every now and then, and it happens to anyone --
> but not everyone.
> 
> I am not sure what this could be a result of. I start to think it's a server
> issue. I see no common pattern, they are using either windows 98 or XP with
> IE 5 and 6. I personally run XP and have the same setup as some of these
> that report trouble signing in. If they try to sign in later, they get in
> fine.
> 
> I run several sites on this server, and this particular site is high
> traffic. My other site has just about 30 members and I have had not a single
> complain in 6 months. So I'm baffled.
> 
> The hour of the day varies,as well. There's no regular or common pattern
> that I can see. Could it be from an issue with Apache, MySQl and PHP? Maybe
> it is even an issue with PHP sessions.
> 
> I wondered if anyone else has heard of or experienced something similar. If
> so, have you figured out what is causing this? Have you found a workaround?
> 
> Thanks!
> 
> --
> Nicole
> 
> 
> 
> 
> 
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