Is your ticketing system written from scratch? Because such type of logic
is already implemented in existing help desk softwares.

I think you can also use a specific string in your email to define which
part goes in ticket and which part not. For example, you can include
"PLEASE REPLY ABOVE THIS LINE\r\n" in each of the email. When reply comes
you can split the whole email with this string and get the first part as
original reply.

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