I actually spent all day last Wednesday for looking for such a tool to integrate into a web hosting control panel we've built, but there really isn't a good one out there. PerlDesk is a free one that is template based, yet it's lacking a few features. At work, we use Response Tracker v2 (RT) which is also Perl based, but the template engine is nightmare to give it a new look. It has everything you mention below, but the interface and installation is the drawbacks.
So, I spent my Thanksgiving weekend working on PHP port of RT2 which at the moment is able to authenticate technicians, create a new ticket, reply/comment to tickets, activity logging, queue stats, and a few other things. I haven't done the client side yet, but shouldn't be too hard since the DB schema is complete and I can safely reuse templates in the technician screen for the client area with a small bit of changing out the WHERE clauses in the SQL querying. The DB layer is ADODB so it can be ported over to PostGreSQL later on. Smarty is the template class I'm using with custom error pages on all errors, warning, or notices. Until the web interface is hardened, then I'll work on email parser to pipe it into database and parse MIME attachments. . . I'd like to see it evolve into something like cyracle.com where there is a knowledge base in which the visitor can rummage through before submitting in a ticket. "Thomas Seifert" <[EMAIL PROTECTED]> wrote in message [EMAIL PROTECTED]">news:[EMAIL PROTECTED]... > Hi folks, > > I already searched through the web but couldn't find any which provide the features I want. > > What I would want to see in such a system: > - adding TroubleTickets through webinterface or sending an email to an support email-address > - adding answers to troubletickets to their parent > - nice admininterface to answer support-requests and add comments (not sent to visitors) > - open/close/stalled/bogus ... and so on tags for the system > - ... > > > So the question is, does anyone know any good troubleticket/helpdesk-systems written in PHP? > > > Thanks, > > Thomas -- PHP General Mailing List (http://www.php.net/) To unsubscribe, visit: http://www.php.net/unsub.php
