Sounds interesting.
I used RT at work but it was a nightmare to install and since my machine
is a pure PHP-Apache I don't want to install mod_perl-support as well.

Let me know if you need help on some parts.


On Sun, 1 Dec 2002 14:33:02 -0500 [EMAIL PROTECTED] (Jonathan Chum) wrote:

> I actually spent all day last Wednesday for looking for such a tool to
> integrate into a web hosting control panel we've built, but there really
> isn't a good one out there. PerlDesk is a free one that is template based,
> yet it's lacking a few features. At work, we use Response Tracker v2 (RT)
> which is also Perl based, but the template engine is nightmare to give it a
> new look. It has everything you mention below, but the interface and
> installation is the drawbacks.
> So, I spent my Thanksgiving weekend working on PHP port of RT2 which at the
> moment is able to authenticate technicians, create a new ticket,
> reply/comment to tickets, activity logging, queue stats, and a few other
> things.
> I haven't done the client side yet, but shouldn't be too hard since the DB
> schema is complete and I can safely reuse templates in the technician screen
> for the client area with a small bit of changing out the WHERE clauses in
> the SQL querying.
> The DB layer is ADODB so it can be ported over to PostGreSQL later on.
> Smarty is the template class I'm using with custom error pages on all
> errors, warning, or notices.
> Until the web interface is hardened, then I'll work on email parser to pipe
> it into database and parse MIME attachments. . . I'd like to see it evolve
> into something like where there is a knowledge base in which the
> visitor can rummage through before submitting in a ticket.
> "Thomas Seifert" <[EMAIL PROTECTED]> wrote in message
> > Hi folks,
> >
> > I already searched through the web but couldn't find any which provide the
> features I want.
> >
> > What I would want to see in such a system:
> > - adding TroubleTickets through webinterface or sending an email to an
> support email-address
> > - adding answers to troubletickets to their parent
> > - nice admininterface to answer support-requests and add comments (not
> sent to visitors)
> > - open/close/stalled/bogus ... and so on tags for the system
> > - ...
> >
> >
> > So the question is, does anyone know any good
> troubleticket/helpdesk-systems written in PHP?
> >
> >
> > Thanks,
> >
> > Thomas

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