I was unable to find the smtp status code you referred to, but I was able to find this user's emails in the mail log. I had, at one point, had an archiving policy with "[email protected]". This particular user's email is [email protected]. Because the end of the name made a regex match to "is@", Piler tagged this email to discard.
So, here's my new problem: How do I get Piler to discard old archive policies? I removed these policies at least a month ago. Okay, so I just noticed/found on the "Administering Piler" page this info under Archiving Rules: "When piler starts it reads the archiving rules and compiles them at startup. So if you change the archiving rules, be sure to send a HUP signal to `cat /var/run/piler/piler.pid` to have piler re-read the rules." However, Janos sent this email list on 16 Aug 2012 to not send a HUP signal to piler. Should the GUI not send the proper signals to correct Archiving and Retention Policies? -- Regards, Stephen R. Risinger . Systems Administrator -----Original Message----- From: Janos SUTO [mailto:[email protected]] Sent: Tuesday, July 28, 2015 1:24 PM To: Piler User <[email protected]> Subject: Re: Missing emails from one user Hello Stephen, piler returns an smtp status code having the piler id for the given message to the sending host. So get the piler id from the exchange logs. Then grep for the piler id in the mail log of piler to see what happened with that message. Janos
