Get the message from piler, and verify that your email address is in the 

If you find it, then let me see the eml file.


-------- Original Message --------
From: Katterl Christian <>
Sent: Mon Feb 26 13:49:49 GMT+01:00 2018
To: Piler User <>
Subject: AW: Problem with distribution groups

One last hint/idea:

The eml-files before have been created by several online converters. The file 
seems to be not correct.
I then tried to install emlconvert (using the  libemail-outlook-message-perl 
package from the debian archive) and converted afterwards. The files looks 
totally OK then..with the from-header set correctly, in my opinion.

This brings me to the idea, that maybe piler does some mistake on extracting 
the message-headers/content?

BR, Christian

 Christian Katterl
Teamleader Technical IT

Asamer Baustoffe AG
Unterthalham Straße 2
4694 Ohlsdorf
tel +43 50 799 - 2511

mobile  +43 664 811 54 99

This message is confidential. It may not be disclosed to, or used by, anyone 
other than the addressee. If you receive this
message by mistake, please advise the sender.
Firmenbuch: Landesgericht Wels, FN: 407726y, ATU 68646334

-----Ursprüngliche Nachricht-----
Von: Katterl Christian
Gesendet: Montag, 26. Februar 2018 13:39
An: 'Piler User'
Betreff: AW: Problem with distribution groups

Another idea:

The message-header seems to be correct, when checking with a RFC2047-decoder.
The message headers are encoded iso-8859-2 (the name contains special 
characters, the mail-adress does not contain any special character).

When I use pilertest, the name is extracted without special characters and the 
locale shows en_US.UTF-8 (whereas the mail is ISO-8859-2).

Maybe the problem is there somewhere?

BR, Christian

-----Ursprüngliche Nachricht-----
Von: Katterl Christian
Gesendet: Montag, 26. Februar 2018 13:16
An: 'Piler User'
Betreff: AW: Problem with distribution groups

Very strange - when I export the item from outlook to msg, then I can see my 
mail-address in the from field - quite "messed up"..but readable:

From: =?iso-8859-2?Q?Lastname=E6_Firstname?= <f.lastn...@mydomain.tld>

When I convert that mail to eml, the mail-address get's lost...

BR, Christian

-----Ursprüngliche Nachricht-----
Von: Katterl Christian
Gesendet: Montag, 26. Februar 2018 12:51
An: Piler User
Betreff: AW: Problem with distribution groups

Hello Janos,

using pilertest, I can see - in the from-field, that it detects my name 
(firstname and lastname; not email-address).

It's in the format:

from: *lastname firstname  ()*

When I try to export an archived mail (what I can find in the gui) from piler 
and use pilertest, I get:

from: *lastname firstname f.lastn...@mydomain.tld f lastname mydomain tld  

BR, Christian

-----Ursprüngliche Nachricht-----
Von: []
Gesendet: Freitag, 23. Februar 2018 13:26
An: Piler User
Betreff: Re: Problem with distribution groups

Hello Christian,

On 2018-02-23 12:47, Katterl Christian wrote:
> i have a very strange issue with an exchange-distribution group.
> When I am sending an email to a distribution group (all users,
> including me are members; the option that users who can send mails to
> this group have to be authenticated is ticked), I can see it arriving
> on mailpiler - see log:
> Feb 23 06:59:43 aohmailarchive01 piler[2808]:
> 400000005a8fadd91a5683fc0029ba0ab6a0: from=me.mys...@mydomain.tld,
> size=17775/4288, attachments=0, reference=,
> message-id=<dd8f5187751dba4e89c4487f35a9f048a0f27...@mymailserver.mydo
> main.tld>,
> retention=3, folder=0, delay=0.36,
> delays=0.36/0.00/0.00/0.00/0.00/0.00, status=stored
> When I log in to mailpiler as user me.mys...@mydomain.tld I cannot
> find this mail. Even other users who are member of this group cannot
> find this mail.
> Other groups are working….
> Users are authenticated against ldap (2 ldap's configured;
> $config['ENABLE_SAAS'] = 1; and $config['ENABLE_LDAP_AUTH'] = 1;
> enabled.
> LDAP_MAIL_ATTR is set to mail
> What can be wrong?

First, check this message with pilertest, and see what sender and recipient 
addresses the parser recognizes.

Then check if either of those addresses is on your list of emails the gui 
assigns to your user.


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