View this invite online click here http://www.4gtrends.com/emailblasts/telebriefings/april-2010-amdocs-2.html
You are invited to attend a Complimentary Webinar: Sound Management of Managing Product and Service Lifecycles Maximizes CSP Profits Date: May 12, 2010 Time: 10:00 AM EDT, 2:00 PM GMT COST: Complimentary Register today! https://www2.gotomeeting.com/register/621967330 Sponsored by: Amdocs WEBINAR SUMMARY: It has never been easy for service providers to manage a constantly changing portfolio of thousands or even hundreds of thousands of distinct product and service offerings. With Communication Service Provider products and services changing at the speed of the light, providers desperately need to help managing the product lifecycle from concept to care. The goal is to not only be faster and more innovative than the competition, but also engage in collaborative product development and management with a myriad of ecosystem partners. Yet, figuring out the right new offers, getting them to market quickly, tracking sales and usage, and deciding which offers and products to retire has challenged even the most efficient service provider. The lack of standardized, integrated and simplified product information across the organization has prevented the CSP from creating the kind of PLM systems and processes they need to succeed. Based on the latest survey on PLM led by Yankee Group in collaboration with Amdocs Ltd, this session will review the state of the product lifecycle management in telecom industry along with key requirement to reduce product launch costs, improve the customer experience and increase revenue of new offers. OUR FEATURED SPEAKERS: Sheryl Kingstone Director, Telecom Software Yankee Group Sheryl Kingstone is a director of Yankee Group’s Telecom Software Strategies research group with an expertise in customer centric strategies. Kingstone’s research helps Carrier improve customer loyalty and acquisition along with customer service transformation strategies. Specifically, she helps clients make decisions regarding the use of technology, business process and information to boost revenue and optimize business performance. She also assists vendors with custom research projects, messaging and positioning, as well as product road map evaluations. Kingstone researches and writes on the top trends in customer transformation processes, and evaluates a variety of customer facing application and delivery strategies including: subscriber experience across channels, Revenue and service assurance strategies along with customer service issues such as customer self and assisted service, mobile self service, customer and network analytics and mobile applications. Adina Pangica Ostrovsky Product Marketing Manager Amdocs Adina Pangica Ostrovsky, Product Marketing Manager, Amdocs With almost 15 years of experience in IT and communications, Adina Pangica Ostrovsky currently leads product marketing efforts for the Amdocs Enterprise Product Management offering which covers the core areas of Enterprise Product Catalog and Product Lifecycle Management. Prior to this, Adina held the position of senior consultant with Amdocs’ Consulting Division in transformation and business process optimization projects for Tier 1 and 2 service providers worldwide: Sprint, Telstra, VF Netherlands, Elisa Finland, Telkom South Africa, and others. She has also spent 10 years at Vodafone Romania where she gained valuable practical experience in managing CRM and Billing implementations, customer care processes optimization and driving marketing projects, in training and customer care management, business analysis and project management positions. Register today! https://www2.gotomeeting.com/register/621967330 We look forward to your attendance! © 2010 4G Trends is a trademark of Yankee Group Research Inc. • All Rights Reserved If you no longer wish to receive these emails, go to the following link to unsubscribe: http://na-f.marketo.com/lp/yankeegroup/UnsubscribePage.html?mkt_unsubscribe=1&mkt_tok=3RkMMJWWfF9wsRonu6nOZKXonjHpfsX66OUvWKag38431UFwdcjKPmjr1YIH.
