Amdocs > Customer Experience Systems Innovation VIEW THIS INVITE ONLINE:
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Sound Management of Managing Product and Service Lifecycles Maximizes CSP
Profits
DATE: May 12, 2010
TIME: 10:00 AM EST, 2:00 PM GMT
WEBINAR SUMMARY:
It has never been easy for service providers to manage a constantly changing
portfolio of thousands or even hundreds of thousands of distinct product and
service offerings. With Communication Service Provider products and services
changing at the speed of the light, providers desperately need to help managing
the product lifecycle from concept to care. The goal is to not only be faster
and more innovative than the competition, but also engage in collaborative
product development and management with a myriad of ecosystem partners.
Yet, figuring out the right new offers, getting them to market quickly,
tracking sales and usage, and deciding which offers and products to retire has
challenged even the most efficient service provider. The lack of standardized,
integrated and simplified product information across the organization has
prevented the CSP from creating the kind of PLM systems and processes they need
to succeed.
Based on the latest survey on PLM led by Yankee Group in collaboration with
Amdocs Ltd, this session will review the state of the product lifecycle
management in telecom industry along with key requirements to reduce product
launch costs, improve the customer experience and increase revenue of new
offers.
We look forward to your attendance!
OUR FEATURED SPEAKERS:
Sheryl Kingstone
Director, Telecom Software
Yankee Group
Sheryl Kingstone is a director of Yankee Group’s Telecom Software Strategies
research group with an expertise in customer centric strategies. Kingstone’s
research helps Carrier improve customer loyalty and acquisition along with
customer service transformation strategies. Specifically, she helps clients
make decisions regarding the use of technology, business process and
information to boost revenue and optimize business performance.
Adina Pangica Ostrovsky
Product Marketing Manager
Amdocs
Adina Pangica Ostrovsky, Product Marketing Manager, Amdocs With almost 15 years
of experience in IT and communications, Adina Pangica Ostrovsky currently leads
product marketing efforts for the Amdocs Enterprise Product Management offering
which covers the core areas of Enterprise Product Catalog and Product Lifecycle
Management.
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