Katie, is it OK to add your e-mail to the bug report? Dani
From: Daniel Megert/Zurich/IBM To: "Eclipse platform general developers list." <platform-dev@eclipse.org> Date: 16.08.2019 14:27 Subject: Re: [EXTERNAL] Re: [platform-dev] Microsoft Support Case | Request for Partnership Can I add a comment to the bug report that they can contact you to get help from Microsoft with that bug? Dani From: Katie Konow <katie.ko...@microsoft.com> To: Eclipse platform general developers list. <platform-dev@eclipse.org> Date: 16.08.2019 13:29 Subject: [EXTERNAL] Re: [platform-dev] Microsoft Support Case | Request for Partnership Sent by: platform-dev-boun...@eclipse.org Unfortunately our support team is engaged per customer ? so this customer specifically pays for their help. Therefore, the support engineer is ring fenced to the Microsoft support case. That?s why we were hoping to pull in someone from Eclipse to pair. There is no mechanism to allow the engineer to join your bug. ? Katie From: platform-dev-boun...@eclipse.org <platform-dev-boun...@eclipse.org> On Behalf Of Daniel Megert Sent: Friday, August 16, 2019 3:43 AM To: Eclipse platform general developers list. <platform-dev@eclipse.org> Subject: Re: [platform-dev] Microsoft Support Case | Request for Partnership Hi Katie That's great to hear! Best is if your support people directly offer their help on the bug report, so that all people involved can work together. Dani From: Katie Konow <katie.ko...@microsoft.com> To: "platform-dev@eclipse.org" <platform-dev@eclipse.org> Date: 15.08.2019 22:58 Subject: [EXTERNAL] [platform-dev] Microsoft Support Case | Request for Partnership Sent by: platform-dev-boun...@eclipse.org Hi Eclipse devs, Request for help, not a sales pitch of any kind. I?m a Microsoft account manager and work with development orgs to support their apps/websites/etc. I have a very large customer with an open support case with Microsoft that looks like it may be a Microsoft/Eclipse combo issue. I?m looking for an Eclipse developer contact to partner on the case with our technical support team and the customer. Specifically we would love to speak with Nikita Nemkin if possible. The details of this issue: Q: Describe the issue including as much detail as possible A: When testing builds 1809 and 1903 in our environment if an RDP session is opened it will crash any program we have that is based on Eclipse. No error message, just immediately closes the program. It can be from any machine running Win 7/Win 10 into the machine running Win 10 1809/1903. Our main issue is Lotus Notes. We still use it as our mail client and it houses many of our databases. We run version 9.0.1 Feature Pack 10. We currently cannot upgrade to a higher version because our databases our incompatible. We also have another in-house program based off of Eclipse that crashes on RDP sessions. This link to the Eclipse bug forum while not exactly the same, best describes our issue: https://bugs.eclipse.org/bugs/show_bug.cgi?id=543747#c37I have attached crashdumps when it occurs. This issue does not happen in any version of Windows 10 previous to 1809. We currently run 1803 in production and it does not have this problem. Any help moving forward would be greatly appreciated. Katie Konow Application Development Manager Microsoft Services: Developer Support katie.ko...@microsoft.com [attachment "image002.jpg" deleted by Daniel Megert/Zurich/IBM] _______________________________________________ platform-dev mailing list platform-dev@eclipse.org To change your delivery options, retrieve your password, or unsubscribe from this list, visit https://www.eclipse.org/mailman/listinfo/platform-dev _______________________________________________ platform-dev mailing list platform-dev@eclipse.org To change your delivery options, retrieve your password, or unsubscribe from this list, visit https://www.eclipse.org/mailman/listinfo/platform-dev
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