Production Control Analyst III ZellePay.com (Early Warning Services, LLC.) How the service works video: https://www.youtube.com/watch?v=LlnCVA8CGDE
Essential Functions - Analyze complex business problems, recommend solutions, resolve operational or systems issues within the primary applications and databases - Support and perform application upgrades, patches and configuration setups, and modifications according to policy and documented audit controls - Manage client implementation testing and certification for new and existing clients in assigned application group - Maintain production applications and backup systems on a daily basis - Monitor the systems and their performance to rapidly identify and resolve issues - Assist in implementation and maintain system monitoring tools to ensure optimal system utilization and performance - Provide internal analysis and support to ensure proper escalation during outages or periods of degraded system performance - On-call responsibilities as part of a rotating schedule in a very high volume, 24x7 environment - Thoroughly document all support events in a workflow ticketing system in a timely manner ensuring that subsequent review of any incident is effective for knowledge base utilization - Create and maintain documentation of operational processes to conform to audit requirements. This includes client-specific diagrams and all related client support documentation - Participate in annual Disaster Recovery functional drills, full scale tests and failovers - Review and assist in testing new product features and determine any operational support changes that must be documented and implemented - Validate and report SLA measurements monthly - Support the company’s commitment to protect the integrity and confidentiality of systems and data. Required Experience - Education and experience typically obtained through completion of a Bachelor’s Degree in Information Systems or related field - Three years of Unix/Linux experience and underlying network/telco applications - Three years of experience in Shell, Perl, PHP and similar scripting languages - Three years of experience with SQL queries and Oracle databases - Ability to research, trouble shoot, and quickly resolve highly technical system and application issues - Effective written and verbal communication skills - Strong attention to detail, accuracy, and policy compliance - Provide excellent customer service with a professional demeanor. Must be able to communicate clearly and professionally with all levels of employees and customers - Background and drug screen. Preferred Qualifications - Additional related education, technical certifications and/or experience preferred - Experience supporting real-time payment applications and an ability to relate business needs to system capability Application Link: - https://earlywarning.silkroad.com/epostings/index.cfm?fuseaction=app.jobinfo&jobid=1711&company_id=16231&version=1&source=ONLINE&jobOwner=992330&aid=1 This has been my job for the last 22 months. If you're interested in knowing more, please let me know. -- Thanks, Alex.
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