Holden Hao wrote:
I see that the problem here is that the software development team is
also doing technical support. This should be avoided specially in
large organizations. You are using expensive resources to do
training and technical support. Besides programmers do not
necessarily have the skills for training and technical support. They
might not have the interpersonal and communication skills required and
it is not what they want to be doing.
I agree. We do have a lot of programmers but they are mostly
consultants. We sub-contract about 10 to 15 each year to build and
enhance systems. We want to do the same for OO migration.
_________________________________________________
Philippine Linux Users' Group (PLUG) Mailing List
[email protected] (#PLUG @ irc.free.net.ph)
Read the Guidelines: http://linux.org.ph/lists
Searchable Archives: http://archives.free.net.ph
