On Sun, 6 Jun 2010 11:04:12 -0700 John Jason Jordan <[email protected]> dijo:
>This morning I finally found Canon's tech support e-mail service. I >asked if I could get a service manual or if there is a repair depot >somewhere. But I paid $90 for it brand new several years ago, so it's >not worth spending a lot of money to repair. Used ones sell for $10-$30 >on eBay. I got a response. The good news is that they responded very quickly, even on Sunday. The bad news is that the person responding did not read past the first sentence of my e-mail. In the first sentence I said that it was scanning only the leftmost 3.99 inches of the page. This was followed by all the different computers I tried it on, all the troubleshooting I did, and followed by a request for a service manual or location of a repair depot. The response was: >Thank you for your inquiry. We value you as a Canon customer and >appreciate the opportunity to assist you. We regret to hear that your >CanoScan LiDE 30 is not scanning the complete document. > >If the whole document is not being scanned from your computer, please >ensure that the correct paper size is selected and disable the auto >crop (if enabled). > >I hope this information is helpful to you. Please let us know if we >can be of any further assistance with your CanoScan LiDE 30. Doesn't it just piss you off when someone patronizes you? Wait, I just figured it out. At the bottom of the e-mail is a tagline: >Special Note: Certain issues are very difficult to resolve via email. >If you would prefer to speak to a technician for additional >assistance*, you may call our special toll-free number for email >customers with unresolved issues by dialing 1-866-261-9362, Monday - >Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). > >*Telephone support for products no longer covered under the >manufacturer's warranty may require a $9.99 fee for support. So that's the game. Reply with a non-answer to the customer's e-mail so the customer will be forced to pay $9.99 to talk to a human. I guess I'm shopping for a new scanner. _______________________________________________ PLUG mailing list [email protected] http://lists.pdxlinux.org/mailman/listinfo/plug
