as an admin for several domains on google email hosting, I can say the following with some degree of certainty:
aliasing one address to another is trivially easy. moving emails from one account to another is complicated and convoluted. I spend HOURS doing this. also: more than likely, no money changed hands between PSU and Google regarding moving email hosting. Potentially some paid support calls to work out details, but I seriously doubt anything beyond that. -wes On Fri, Feb 22, 2013 at 6:29 PM, John Jason Jordan <[email protected]>wrote: > About a year ago Portland State moved all their mail to Google. I > suspect Google wrote them a handsome check in anticipation of getting > data on 30,000 users of the PSU mail system, but I don't know that for > sure. > > What I do know is that my PSU mail has suddenly become unusable. > It is a very long story involving PSU administration and PSU computers, > hence being fubar is par. > > The problem is that I have two accounts (a really long and stupid > story), and PSU suddenly noticed this and decided to disable the one I > normally used. I have hundreds of e-mails and contacts stored in this > account that I can no longer access. Worse, I have done voluntary > tutoring and for years PSU professors have been giving students my (now > disabled) e-mail address. This morning I got a phone call from a > student because his e-mail to me had bounced. Luckily he also had my > phone number. > > There exists a process to add an alias so the old address automatically > redirects to the one good address. A week ago I was assured that this > would be taken care of "by the end of the day." It is still not > working. > > There also exists a process to "merge" the mail from the disabled > account into the new account. Again, this was supposed to happen a week > ago, and so far nothing has been done. > > I have gone to the help desk in the basement of Smith once or twice a > day for the past several days. All I get is "we'll take care of it" and > a pat on the head. None of the help persons (students) actually know > what processes are required to create an alias in Google mail or to > merge the two addresses. > > There is no longer any point in talking to the help desk in Smith. They > see me coming and duck behind the counter. > > I need to escalate this to someone who can actually fix the problem. > Does anyone know who that might be? > _______________________________________________ > PLUG mailing list > [email protected] > http://lists.pdxlinux.org/mailman/listinfo/plug > _______________________________________________ PLUG mailing list [email protected] http://lists.pdxlinux.org/mailman/listinfo/plug
