there is something i used a looooooooooooong time ago. it is called req.
it is a really cute email-based ticketting system. the last time i checked
it was unmaintained. 

On Mon, 5 Mar 2001, Ian C. Sison wrote:

> 
> 
> Hmmm, would this be something like a trouble ticket system ?  I think
> there are some open source packages on freshmeat, however i'm not sure if
> it fits your model to a tee.
> 
> In any case it's a good idea worth exploring, especially if you have
> the time to do it.  Methinks this will get more momentum if more than one
> group can use this type of interface - that means more contributors and
> possible collaborative development.
> 
> 
> 
> 
> On Mon, 5 Mar 2001, Orlando Andico wrote:
> 
> >
> > Hi all,
> >
> > Maybe we should make a sort of question database where people (even
> > non-members perhaps?) could post questions. We divide stuff by topic (as
> > Ian has nicely put down). There should be a web form to ask questions and
> > answer 'em. This would be quite similar to a message board, except it's
> > much more organized.
> >
> > We'd have someone periodically cull the wrong questions or outright
> > off-topic postings, and there should be a search engine so that it's easy
> > to find stuff.
> >
> > If everyone thinks this is a nice idea, I think I can find the time over
> > the next couple weeks to hack together a prototype (if there isn't one
> > already available). I've been itching to use ConText in a real production
> > environment :)
> >
> >
> >
> 
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