> I think this is not that difficult to do. Assuming you have an
> email account (eg [EMAIL PROTECTED]) where all inquiries can be made, all you
> need to do is run a cron job (say every min) that reads the
> /var/mail/sales file. You can use "From"  to delimit each email. If an
> email is new, it has no "Status:" string after the header. If it is new
> use perl to extract the subject line (tracking number) and use that
> tracking number to query the database of its status. Email back the status
> using the primitive /bin/mail. Your client will get a reply in a couple of
> minutes.

>
> Alternatively, why not use a web-based script to query the status
> of a certain tracking number?
>
we already have web-based tracking system....

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