Hello list,
I am currently looking for a help desk/ trouble ticket tracking/CRM software
to run on Linux/Apache2/SQL. I am reviewing the following:
1. Double Choco Latte
2. WebCall
3. Request Tracker
I am looking more at a system that is targeted towards the service provider
industry more than software bug-tracking (i.e. not Bugzilla, Scarab, et.
al.). Anyone know of another out there? Feature list I'm trying to
satisfy:
1. Authenticated logins with different permission levels/available actions
2. Basic trouble ticketing (adding, searching, re-assigning,
priority/severity levels, escalations, etc.)
3. Preferably with automated job duration tracking (most of the above apps
let users specify how long they've been working on the ticket which lets
them "cheat")
4. Activity history
5. Preferably accepts requests via e-mail (and automatically assigns ticket
number)
6. Service Level Agreement compliance report
7. Warnings for tickets about to go beyond promised resolution date
8. Allows 1 system to track many services/projects
Also last but not least, there's a good chance I'll probably end up putting
one together. Since I've been meaning to learn Zope and/or PHP for a long
time, I'd like to ask which one of the 2 do you guys think is much better
suited for the job?
Thanks!
Marlon Yu
_
Philippine Linux Users Group. Web site and archives at http://plug.linux.org.ph
To leave: send "unsubscribe" in the body to [EMAIL PROTECTED]
Fully Searchable Archives With Friendly Web Interface at http://marc.free.net.ph
To subscribe to the Linux Newbies' List: send "subscribe" in the body to
[EMAIL PROTECTED]
