----- Original Message ----- From: "M. Yu" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Wednesday, November 27, 2002 11:36 PM Subject: [plug] (Possibly OT) CRM/helpdesk/trouble ticket software anyone?
> I am looking more at a system that is targeted towards the service provider > industry more than software bug-tracking (i.e. not Bugzilla, Scarab, et. > al.). Anyone know of another out there? We recently evaluated helpdesk software (PHPHelpdesk, Request Tracker, Mantis, OTR, TUXMonkey etc...). After about 2 weeks of testing, we realized that most of these packages don't really work well. We decided to use PHPHelpdesk since PHP is easily customizable and the software needs a lot of customization. For your needs, it probably makes sense to do it from scratch if you are NOT in a hurry. > Also last but not least, there's a good chance I'll probably end up putting > one together. Since I've been meaning to learn Zope and/or PHP for a long > time, I'd like to ask which one of the 2 do you guys think is much better > suited for the job? I would go with PHP. Its fast, simple and clean. Also, there are a lot of reasonably priced PHP programmers/consultants/companies here in the Philippine just in case you decide NOT to write the application yourself. From, Carlos Yu CYWare _ Philippine Linux Users Group. Web site and archives at http://plug.linux.org.ph To leave: send "unsubscribe" in the body to [EMAIL PROTECTED] Fully Searchable Archives With Friendly Web Interface at http://marc.free.net.ph To subscribe to the Linux Newbies' List: send "subscribe" in the body to [EMAIL PROTECTED]
