On Thu, 16 Nov 2017, Chuck Hast wrote:
Generally the techs for anything are good folks.
While we're grousing about telcos, cable companies and the differences between the customer-facing employees and those invisible ones hidden away somewhere ... Yesterday I received an e-mail message from a contact telling me she could not leave a voice mail message when she tried to return my phone call. I called Frontier Communiations and after ca. 20 minutes on the phone the customer-facing representative told me it was apparently more than my voice mail service that was broken and it would take the back-end folks a while to figure out what plug goes where. He'd call me back when it was fixed. This at 9:15 am. Never received a call. This morning I called again and was told my voice mail had been fixed but when someone tried to call me they could not get through. I suggested that was at their end and needed fixing. But, she said, my voice mail works now! So we hung up and I dialed my voice mail number only to be told my PIN was invalid. Called again ... and again ... and again. It took 4 calls today, over a couple of hours, with different folks in different cities, before they restored my PIN so I can once again access my voice mailbox. It's really sad but without competition companies have no incentive to provide exceptional service. Rich _______________________________________________ PLUG mailing list PLUG@pdxlinux.org http://lists.pdxlinux.org/mailman/listinfo/plug
