But, the FCC and Congress has agreed that competition is possible now, so therefore it must magically exist. The hidden hand and all was supposed to provide.
On Nov 16, 2017 3:23 PM, "Rich Shepard" <[email protected]> wrote: > On Thu, 16 Nov 2017, Chuck Hast wrote: > > Generally the techs for anything are good folks. >> > > While we're grousing about telcos, cable companies and the differences > between the customer-facing employees and those invisible ones hidden away > somewhere ... > > Yesterday I received an e-mail message from a contact telling me she > could > not leave a voice mail message when she tried to return my phone call. I > called Frontier Communiations and after ca. 20 minutes on the phone the > customer-facing representative told me it was apparently more than my voice > mail service that was broken and it would take the back-end folks a while > to > figure out what plug goes where. He'd call me back when it was fixed. This > at 9:15 am. Never received a call. > > This morning I called again and was told my voice mail had been fixed but > when someone tried to call me they could not get through. I suggested that > was at their end and needed fixing. But, she said, my voice mail works now! > So we hung up and I dialed my voice mail number only to be told my PIN was > invalid. > > Called again ... and again ... and again. > > It took 4 calls today, over a couple of hours, with different folks in > different cities, before they restored my PIN so I can once again access my > voice mailbox. It's really sad but without competition companies have no > incentive to provide exceptional service. > > Rich > > > > > _______________________________________________ > PLUG mailing list > [email protected] > http://lists.pdxlinux.org/mailman/listinfo/plug > _______________________________________________ PLUG mailing list [email protected] http://lists.pdxlinux.org/mailman/listinfo/plug
