On Wed, 3 Jul 2019, Rich Shepard wrote:
On Wed, 3 Jul 2019, Chuck Hast wrote:
The company owner is getting tired of a help desk app that we are
using in company. I am trying to find an open source solution.
Chuck,
Trac <https://trac.edgewall.org/>. I've not used it (other than
entering GRASS bug reports) but I know it has wide acceptance and
use.
Trac is OK. It combines a ticketing system with a wiki in a package
that's fairly easy to administer on a Linux system. There are three
caveats:
1. Last I looked, it doesn't have an interface for receiving inbound
tickets via e-mail, although it can be configured to send ticket
change out via e-mail.
2. I don't know how mobile-friendly the interface is.
3. Configuration is managed partly with database settings and partly
with configuration files, a mishmash that can lead to confusion
depending on how tightly you lock things down.
On the upside, it can interface with Subversion and/or Git
repositories in some helpful ways. For instance, you can keep
configuration files or documents in your repo and access them via
Trac. The search facility is basic but useful.
--
Paul Heinlein
[email protected]
45°38' N, 122°6' W
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