osTicket is decent, I'm using it at my company. It's very straightforward, no frills. Has a LOT of features that it does not force you to use, which is really nice.
It does have some disadvantages though. REST api can only create new tickets, and I don't think it has a mobile interface. On Wed, Jul 3, 2019 at 9:38 AM David Bridges <[email protected]> wrote: > > We have quite a few customers who use osticket https://osticket.com > which is open source and can be downloaded and installed on your > server. It seems to work quite well and is fairly simple to set up. > > They also have hosted versions but that doesn't sound like what you are > looking for. > > -- > David > > On Wed, 2019-07-03 at 09:09 -0700, Michael Downey wrote: > > Hi all; quick clarification below: > > > > On July 3, 2019 8:58:51 AM PDT, Kevin Brooks <[email protected]> > > wrote: > > > We use a product called Cerb: > > > > > > https://cerb.ai > > > > > > We’ve been using it for years and have been happy with everything > > > it > > > does. It is open source (available on github) but only allows for 1 > > > seat without a license. > > > > While Cerb does have its source code available on GitHub, it is not > > Open Source as it uses the "Devblocks Public License" which is not on > > the OSI list of approved licenses: > > https://opensource.org/licenses/alphabetical > > > > Good luck in your search and thanks to all who are sharing > > interesting options! > > > > Cheers, > > Michael > > _______________________________________________ > PLUG mailing list > [email protected] > http://lists.pdxlinux.org/mailman/listinfo/plug _______________________________________________ PLUG mailing list [email protected] http://lists.pdxlinux.org/mailman/listinfo/plug
