On Mon, 2008-01-28 at 12:07 -0700, Steve wrote: > In a nutshell I am working with a product that already receives and > processes emails from clients and sticks those emails into a customer > service que, creating tickets etc.
Sounds like you want RT. http://bestpractical.com/rt/ You might be surprised how little modification you need to do. I'm pretty sure FogBuz also supports exactly what you want already. http://www.fogcreek.com/FogBugz/ -- "English doesn't borrow from other languages. It follows them down dark allies, knocks them over, and goes through their pockets for loose grammar." -- Seen on IRC /* PLUG: http://plug.org, #utah on irc.freenode.net Unsubscribe: http://plug.org/mailman/options/plug Don't fear the penguin. */
