On Sun, Apr 6, 2008 at 12:24 PM, LittleButty <[EMAIL PROTECTED]> wrote: > As a current DirectPointe customer, I would not recommend them unless your > organization has no IT resources at all. I would go with Zimbra hosting or > install it in-house if I could do it over again: > http://www.zimbra.com/partners/hosting_partners.html
I agree with Little Butty on this one. DirectPointe hasn't really supported us well. They are way understaffed, with too many clients-per-tech-support-person. They have hundreds of companies (each with many users) as customers as about 20 tech support staff. The result we see as customers is ver poor customer service. Their ticketing system written in house is pretty bad. It takes too long to get a ticket answered. Too long to get things resolved, so we end up just solving it ourselves a lot of the time. We recently had a critical episode where DirectPointe's exchange setup was configured to delete e-mail it thought was Spam. Delete completely. No quarantine. No logging. No nothing. We lost contracts and customers because of it and it took 5 days of having an open ticket labeled as CRITICAL for it to even be assigned to anyone, and that's because I kept calling too. Roberto /* PLUG: http://plug.org, #utah on irc.freenode.net Unsubscribe: http://plug.org/mailman/options/plug Don't fear the penguin. */
