Wow everyone thanks for the information about this. Looks like there are a lot of things to consider. So far by my count I see 4 recommendations (eitherway) for Exchange providers, none of whom show up in a google search for "Hosted Exchange Provider". Has anyone tried any of these bigger folks?
Sincerely, Steve On Mon, Apr 14, 2008 at 6:31 AM, Roberto Mello <[EMAIL PROTECTED]> wrote: > On Sun, Apr 6, 2008 at 12:24 PM, LittleButty <[EMAIL PROTECTED]> > wrote: > > As a current DirectPointe customer, I would not recommend them unless > your > > organization has no IT resources at all. I would go with Zimbra > hosting or > > install it in-house if I could do it over again: > > http://www.zimbra.com/partners/hosting_partners.html > > I agree with Little Butty on this one. DirectPointe hasn't really > supported us well. They are way understaffed, with too many > clients-per-tech-support-person. They have hundreds of companies (each > with many users) as customers as about 20 tech support staff. > > The result we see as customers is ver poor customer service. Their > ticketing system written in house is pretty bad. It takes too long to > get a ticket answered. Too long to get things resolved, so we end up > just solving it ourselves a lot of the time. > > We recently had a critical episode where DirectPointe's exchange setup > was configured to delete e-mail it thought was Spam. Delete > completely. No quarantine. No logging. No nothing. We lost contracts > and customers because of it and it took 5 days of having an open > ticket labeled as CRITICAL for it to even be assigned to anyone, and > that's because I kept calling too. > > Roberto > > /* > PLUG: http://plug.org, #utah on irc.freenode.net > Unsubscribe: http://plug.org/mailman/options/plug > Don't fear the penguin. > */ > /* PLUG: http://plug.org, #utah on irc.freenode.net Unsubscribe: http://plug.org/mailman/options/plug Don't fear the penguin. */
