On Wed, Jun 4, 2014 at 7:26 AM, S. Dale Morrey <[email protected]> wrote: > They want to track certain conversations automatically and log them to a > JIRA type system.
Are you just talking in general, or specifically JIRA. JIRA and most other bug/ticket systems already have the code necessary to respond to emails. https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email For the custom option, I have another handy trick for Corey's strategy #2. If you don't want to process the email on the mail server, you can also forward the email from the mail server to the bug tracking server. Something like this in the mail server's aliases: bugs: bugs@bugserver Then just make sure the bugserver can receive email, then pipe it to your script. /* PLUG: http://plug.org, #utah on irc.freenode.net Unsubscribe: http://plug.org/mailman/options/plug Don't fear the penguin. */
