majones;600781 Wrote: 
> The BBC's primary delivery tool, its iPlayer, is playing Listen Again
> (AAC) without problems
Are you sure ?  UK user can have live Flash/MP3 so perhaps there is a
flash/MP3 Listen Again - also if on a Windows box it may fall back to
WMA.  As a non UK users - there is no MP3 and web based iPlayer Listen
again on a Linux box does not play as there is no WMA either.


> 1. How does the BBC become aware of faults affecting 3rd-party platforms
> such as ours?
Users complaining on the iPlayer Messageboard and on their own forum.

> 2. What incentive does the BBC have to fix things?
None except reputation is tarnished if service is unreliable.  However
the iPlayer service (AFAICT separately packaging of programs and
distribution) is sub contracted to 3rd parties so I expect there is a
performance aspect to their contracts.


-- 
bpa
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