garym wrote: 
> sounds like user error to me. As my mechanic dad used to say many years
> ago, "the problem sounds like a loose nut between the steering wheel and
> the driver's seat."  Many use multiple library plugin as designed with
> great success.  Somewhat anecdotal I'm sure, but it seems that those
> that report extensive experience as computer hardware and software
> experts are the biggest whiners when they can't make things work.
> 
> edit: Erland is too much of a gentlemen and *actual* software expert to
> respond in this way. And his thoughtful responses to your juvenile
> diatribes (bombing Sweden or some such nonsense) set an example for all
> of us to follow. But I'm not nearly as good as being a gentlemen in the
> face of bold faced insults.

Gary,

I tried to ignore your post because in the past you have generally
seemed to be helpful to others, and, if my memory serves me well (which
it rarely does now), you have helped or at least tried to help me too.
However, I generally disapprove of personal insults, and you have done
just that in your post. I would ask you to re-read my earlier posts
above quite carefully, and if you do you will see that I have not given
any personal abuse to Erland, nor would I. What I have done is to offer
criticism of his software, sometimes trenchant criticism it is true, but
always about the product, not about the man. Yes my attempt at humour,
saying that I wanted to: 'think of a way to get the Royal Navy to drop
some nukes on Sweden', was silly and not particularly funny, but it was
also obviously meant to lighten the tone. I did not call myself a
'software expert', but I can assure you that I have over four decades of
experience of technical work with computers, and I have written a great
deal of software for mainframes, minis and micros and personal
computers, and, perhaps unlike you, I actually empathise with Erland,
having been in similar 'support' situations.  I would also point out
that I have repeatedly said that the major reason for my annoyance was
because the Multi-library, Custom Scan and Custom Browse, 'plugins'
provide such powerful and useful function; my terseness is born of
frustration, not disdain. Lastly, please always remember, just because
the problem is down to 'user error' does not mean the the user must be
at fault; poorly designed and documented software will inevitably mean
the the users are confused and very likely to make mistakes.


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