I tried:

update_drv -a -i '"pci8086,3582"' i915

with varying levels of success - the first time the system seemed to lock up 
entirely with some corruptions seen on the screen, the 2nd time it seemed to 
work and I rebooted successfully, but the behavior seems to be the same 
(internal LCD no longer gets backlight but is active, external monitor works 
fine)

I haven't got access to the laptop right now so don't have prtconf.

would anything else be useful in trying to establish the issue?

Thanks again
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