Hello list, A very quick intro first. I work for a company that uses all virtual servers, a change we recently adopted. I'm setting up Request Tracker for internal use, which requires a Linux system to run. Thus, I'm learning about Linux and all of RT's required packages at the same time. I'm comfortable on the command line, and know the basics of Bash, but I'm no expert. I'm running Debian 8, Postfix, Fetchmail, and Request Tracker, all with the latest updates as of today. Our company uses Google Apps to manage mail for our domain, so my address (ah...@domain.com) is essentially a Gmail address. That'll be important in a minute.
Now, to why I'm sending this email. To make sure RT was going to work, I set it up on a Digital Ocean server, also Debian, and was able to get things working pretty easily. The bit that matters here is that I was able to get Postfix working; it would send out emails as Request Tracker told it to, and everyone received them with no problem. Since that worked, my boss told me to move it to a virtual server on our network, which I did. That was two weeks ago, and since that move, not one email has been received by anyone in the company from that server. >From all I can tell, Postfix is doing it right: it sends the emails, and so long as the recipient is *not* @domain.com, the message is delivered. If it *is* @domain.com, the message silently disappears. This holds true whether I use Gmail or Mandrill as the relay for Postfix--non-company addresses work, company ones do not. The Mandrill logs seem to indicate that my messages lack a sender, which suggests that my envelope may be malformed, thus causing Gmail to flip out when it sees them. What I hope people on this list can offer are suggestions regarding what I can do to fix this. Why my Digital Ocean server worked perfectly, and my internal, virtual server doesn't is the biggest mystery. I don't know how to tell Postfix to let me see the full details of outgoing messages so I can examine them. Oh, speaking of outgoing messages, RT isn't the only one whose messages run into this problem. The following command encounters it, too, despite my extra headers: echo "test" | mail -s "test" -a "from: Postfix <validusern...@domain.com>" -a "reply-to: Postfix <validusern...@domain.com>" ah...@domain.com My server seems to have the right name, too. The result of 'hostname' is 'myServerName', and 'hostname -f' is 'myservern...@domain.com'. I have no aliases set up, but neither did I on the Digital Ocean server; this server is meant for RT, not to send out its own emails, so I don't think I need aliases. (?) Bottom line: on one server, everything was great. On my company's virtual server, with the same configuration, packages, and settings, mail sent out is silently discarded by Gmail when delivered to anyone on the company's domain. I must be missing required envelope details somewhere, but I don't know where. I'm hoping someone can suggest where I can look, and what I can try, to fix this. Please let me know what additional information is required to troubleshoot this problem. Thank you in advance. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com
