>Hi all,
>Thanks to Remy & Ed for their 5300 REA input. Looks like this is going to
>take some more time to get some results.
>
>My friend had a friend in the US call Apple with the number someone on the
>list gave about the adapter recall. They didn't know anything about the 5300
>REA.
>
>This fellow then called Apple tech suport & was told there is no such 5300
>rework program currently running.
>
>Sounds like the same story I got in Tokyo. I wonder if he was just talking
>to
>people who don't know Macs made before the G3 or IBook.
They're talking to Level 1 tech support idiots who don't know a PowerBook
from a power walk.
Refer them to TIL # 30427
<http://til.info.apple.com/techinfo.nsf/artnum/n30427>
Part of the text of the REP is as follows:
REPAIRS INCLUDED IN PROGRAM
The Repair Extension Program will include some or all of the following,
as appropriate, for a particular computer:
�
� As appropriate, update to most current version of system software: Mac
OS Version 7.5.2 w/Enabler 1.2.1. (or later)�
� As appropriate, update the logic board to include engineering changes
implemented as of April 22, 1996.�
� As appropriate, replace display housing to correct cracks in plastic.�
� As appropriate, add shielding to improve hard disk drive performance.
IMPORTANT NOTES
� PC Card issues, hard drive response times and networking issues can
occur for reasons unrelated to the component problems described above.
Any such issues would not be covered by this Repair Extension Program.�
� If your computer is affected by any of the these specific issues
identified above, call 1-800-SOS-APPL (in the United States) or contact
an Apple-authorized service provider (outside the United States) to
schedule your system for repair. In some other countries, PowerBooks will
be repaired by an authorized service provider.�
� This program will remain in effect for 7 years
BTW, 7 years means _from cessation of sale_ (in this case, August
1996-July 2 2003). A _competent_ Apple-authorised dealer or higher-level
tech support will know this programme well. Fortunately, at Apple
Australia, we have competent people to deal with this - given the number
of PB190/5300s I put in, I know the woman who manages the PowerBook
repair section personally. Fortunately, they have _never_ mucked me about
or taken an excessive time to do the repair programme. Guess competent
people are becoming rarities.
Good luck with it.
cheers,
RD
Remy Davison
Contributing Editor, Insanely-Great Mac <http://www.insanely-great.com>
mail: <[EMAIL PROTECTED]>
RD's PowerBook page: <http://www.macpowerbook.com>
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