I know there is a place just outside the GTA.
----- Original Message -----
From: <[EMAIL PROTECTED]>
To: PowerBooks <[EMAIL PROTECTED]>
Sent: Monday, July 23, 2001 11:56 AM
Subject: Re: 5300 REA
>
> PPP3 in Canada wrote about the 5300cs he recently aquired fearing
> that the 'local specialists'
>
> aren't doing the entire fixes that Apple has been doing as
>
> precautionary insurance, and charging the unsuspecting for 'warrantee
>
> work' as well.
> Has anyone on the list had their powerbook repaired in Canada under
>
> the programme and where did you send it?
>
> I'll even ship it to a friend in the US who will act
>
> as the owner to have Apple do the work themselves and then have it
>
> shipped back.
>
> I have similar concerns about these powerbook models in Japan.
>
> Although my 5300 has a serial number below XX622xxxxxx stated in the US
> Apple TIL, when I brought it to the repair shop in Tokyo authorized by
Apple
> Japan, they said my number didn't qualify for the free repair. But they
> could replace my splittng screen/hinge problem for 25000 yen(around $200)
>
> Ok I thought, I'll see if i can get the repair done in the US. My friend
> called the US1-800-SOS-APPL number. The person she spoke to said the 5300s
I
> bought, numbers
> SG 539 2QG 6TX & SG 541 5H4 6TX came up as Japanese models.
>
> This person told her different regions had different quality issues and
the
> resolutions for different areas are different so he would call a dispatch
> group to see if mine could go through the US program.
>
> The answer we got was that units sold overseas cannot be repaired in the
US
> but must be repaired in the country of sale.
>
> My friend's 5300 was bought in the US, but it was repaired 3 times in
Tokyo.
> The motherboard was replaced twice. It had 2 ink stamps inside her battery
> bay and an AA sticker also. Currently her trackpad clicker is broken.
>
> She was told her clicker trouble is no longer covered under REA since her
> book had already been through repairs and had everthing replaced. Apple
US
> quoted her US$310 +$20 plus shipping to fix it.
>
> I am going to try calling Apple Customer Service again in Tokyo again
armed
> with more info. Neither of my 5300s have an AA stamp and one has an
obviously
> splitting screen problem.
>
> Good luck with your repairs,
> Zita
>
>
>
>
>
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>
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>
>
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Save on Mac software -- Shop Software Outlet.com
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