Well, I must report to everyone on this list what happened with Apple this morning. It's definitely something to share because I know dozens here have sent your Powerbook 5300 through Apple's REA program and expected that a new logic board was put in. You too may have been misled.
I confirmed with prior 'original' owner again that he previously sent in unit for loose power connector and that he never made any of his own repairs. I then raised issue with Apple that REA states: "REPLACE LOGIC BOARD" as THE solution to fix loose power connector as quoted in Apple's REA. The individual upstairs in customer service, said that it was up to Apple Repair Depot to determine whether or not to replace logic board, or just re-solder it. He said they apparently chose to solder it as the method of bringing the machine into working order. I said, but Apple's own REA language states: "Replace Logic Board as THE solution to fix the problem. It doesn't say 'repair', it says 'replace'". I also told him that the prior owner tried to get it repaired again but grew frustrated because Apple wouldn't. > FROM REA #30425: > PowerBook 5300 and PowerBook 190 computers: > > * The AC power connector on the logic board can become loose or inoperative. > - Affected serial numbers: xx605xxxxxx and below > - Solution: Replace logic board. So it seems, via Apple's REA, they never really replaced the logic board on this, or likely on many other units. Which means, Apple did not follow the original intent (or what the public was led to believe) of their (REA) Repair Extension Program. Sad to say, many who thought you got a new logic board under the REA, may have been entirely misled by Apple's statement as well. To top it off, the individual I spoke with told me I could still send it in, but they would have to charge me. He then said the proper fix would be to "replace the logic board". (Love it!) I suggested he listen to the tape of our conversation to hear the 'logic' of it all. There is no telling how may times consumers have been misled in this situation. Of course as I said before, I do realize we're talking about a seven year old machine here, but there is that 'principal' thing and the same practice was probably carried out for all of those 7 years. I am a big supporter of Apple, and like others here, I put up with all the harassment from my pc friends. Does Apple still understand what our loyalty means to the company? I've only been able to purchase one new Apple computer since I've been using computers, and that was in the early days when I bought a Mac Plus, then I bought an Apple store demo Color Classic II. The high cost of those two, could have bought me two top of the line computers today, and yet they are worth near nothing now. Today I use a pretty fast Umax s900 G3 because I can't afford a new Apple G4. I sure can't afford a new powerbook and I may never own one. My point somewhere in there, Apple may be forgetting the value of its loyal customers, who ironically funded the company's growth into what may becoming one of those conglomerates w/o a conscience we love to hate. But we are still the loyal users of Apple and we are the ones who bring long-term value to the product. Must be worth something or am I just too naive? If Apple's REA contract states that "Replace Logic Board" as THE solution, then Apple should live by that WRITTEN statement. Dear Apple, I am one of your loyal users, but please recognize I take issue with this situation. For Your Reference: My Case #: 11269362 Please share with others. Dave Rodriguez, Powerbook 5300cs 87984 Heather Drive Springfield, Oregon 97478 Cc. Apple Computer, Customer Service -- PowerBooks is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Enter To Win A | -- Canon PowerShot Digital Cameras start at $299 | Free iBook! | Support Low End Mac <http://lowendmac.com/lists/support.html> PowerBooks list info: <http://lowendmac.com/lists/powerbooks.shtml> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/powerbooks%40mail.maclaunch.com/> Using a Mac? Free email & more at Applelinks! http://www.applelinks.com
