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PeopleSoft CRM Helpdesk Multichannel Chat Functionality Consultant (functional) Golden Colorado, United States 3+ months OPEN + EXPENSES High level background and Scope of Work Client is currently live with CRM Helpdesk and CRM Self-Service Helpdesk release 9.0. Client is in the process of upgrading both of these applications to release 9.1. Our go-live date for this upgrade is 06/21/2010. Client has also licensed the CRM Multichannel Application. We would like to enable the Chat and ERMS functionality. The project will be separated into two consulting engagements, the first will start June 7, 2010 where the consultant will work with District staff to configure and test the functionality in a release 9.1 test environment. The second engagement will be for one week (Week of August 9th, 2010). This will be the week when the functionality will be migrated to the production environment. Tasks. Assist with initial planning . Lead effort to gather business requirements. Conduct Fit/Gap sessions. Make recommendations on how to address Gaps . Lead Team in system configuration. Assist in training and testing phases. Conduct all necessary knowledge transfer with the Client teamOutcome . Up and live with Chat and ERMS by August 13th, 2010. All documentation and knowledge transfer is complete. Base Skill Sets The candidate must have relevant PeopleSoft CRM Helpdesk 9.x/Multichannel Chat/ERMS functional experience. The candidate should also have a working knowledge of the technical requirements to enable this functionality. Sareen Bhaskaran Resource Manager Prosoft Cyberworld Group 630-371-0530 ext 145 [email protected] YAHOO IM: sareen_prosoftcyberworld PLEASE MARK A CC TO [email protected] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. -- You received this message because you are subscribed to the Google Groups "Powerbuilder Assignments" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/powerbuilder-assignments?hl=en.
