*Role: VDOT Business Analyst with Change Management (ServiceNow)*
*Location: Richmond, VA (VDOT)Duration: 12 MonthsPosition: 1(2)* *Client: Commonwealth of Virginia - VDOT* *Rate: $65/hr on c2c* *Hybrid and Local* *Job Description:* Description: Process Normal, Standard, Emergency, RFCs by working with ITD Developers, DBAs/SE, Managers and executives regarding Change Management process. Monitoring the End to End CM process to assess, control and track RFCs. Provide user support to Change Management Tool Users by creating training plans, requirements, knowledge transfer, and other CM system changes. Provide support for the Ivanti Upgrade Projects. Write and manage diverse documentation: presentations, impact analysis, implementation plans, training plans, policies and procedures, traceability and RACI documents, user manuals, risk assessments, communication, release management, and other on-demand documentation. Create and Manage Communication Distribution. Facilitate change announcements, gather reporting metrics and create BI reports, create and manage Change flowcharts and process maps to illustrate the CM end-to-end processes. Assist with the management of the Configuration Management Database (CMDB) including facilitating audits. Skill Required years req Years Used Last Used Experience Delivering Business and Systems Analyst Artifacts Required 10 Must have exceptional written and oral communication skills Required 10 Experience with Ivanti Service Manager or Change Management tool(i.e. ServiceNow) Highly desired 2 Familiar with ITIL framework and processes Highly desired 2 Experience with Power BI Required 2 Experience with SharePoint Required 2 Experience with Microsoft Office Required 5 Experience with Visio Highly desired 2 Experience with Creating Training Materials Highly desired 2 -- You received this message because you are subscribed to the Google Groups "Powerbuilder Assignments" group. To unsubscribe from this group and stop receiving emails from it, send an email to powerbuilder-assignments+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/powerbuilder-assignments/CALTGpg--Hq9EWgL-6He2Nu%3D9%3DnTLRSHuTbi8qh8AkFYEex%3DXFw%40mail.gmail.com.
