BUT, I did make an "exported Mail" file, before attempting the upgrade. What can I do with that?
thanks >On trying to export, I get the assistant. I follow the prompts, screen # >3 gets me "save", and when I try, I get a dialog box saying " A Powermail >engine error occurred". So I can't export anything. >Now what? > >Thanks > > > >>Rick, >> >>>When I attempted an upgrade from 4.2 to 5.0, all hell broke loose! Upon >>>starting up, the sort index function started, got to the end, and then the >>>app quit (5.0). >> >>Can you send me a crash log? Crash logs are stored in your Library/Logs/ >>CrashReporter folder. (With Mac OS X older than 10.3, you first have to >>enable crash reporting in the preferences of the Console application). >> >>>BUT, any attempt at using the sorting >>>function takes me through the process , sorting 15,000 messages, and then >>>at the very end I get the above problem again. >> >>Do you mean the "search" function? If so, the crash occurs when >>reindexing your database. If you can't fix the problem with the low level >>rebuild (and if disk utilities do not help), you can disable indexing >>from the preferences, then export your database to the PowerMail Exchange >>format. Note that, as somethings seems badly corrupted in your DB, the >>export will probably crash as well, so the best is to select all your >>folders, and export "the selected mail folder"; if a crash occurs, the >>corrupted message is located in the last exported mailbox. You can then >>export this folder in several steps, by selecting groups of messages and >>exporting "the selected messages". >>Once you have successfully exported all the non corrupted messages, quit >>PM, remove the corrupted "Message Database" file from your PowerMail user >>folder, relaunch PM, reactivate the indexing, and import the exported >>data. You will have to verify all your filters after that, because it >>will break the "move to folder" ones. >> >>Best regards >> >> >>Jérôme - PowerMail Engineering >> >> >>--------------------------------------------------------------------- >> "The powerful tools and superior usefulness of PowerMail certainly make >> it a better choice for me and my business than Entourage or Eudora." >> Jaede Miloslavich, PowerMail user >> >> >> Download a demo version from www.ctmdev.com >>--------------------------------------------------------------------- >> >>
