On trying to export, I get the assistant. I follow the prompts, screen # 3 gets me "save", and when I try, I get a dialog box saying " A Powermail engine error occurred". So I can't export anything. Now what?
Thanks >Rick, > >>When I attempted an upgrade from 4.2 to 5.0, all hell broke loose! Upon >>starting up, the sort index function started, got to the end, and then the >>app quit (5.0). > >Can you send me a crash log? Crash logs are stored in your Library/Logs/ >CrashReporter folder. (With Mac OS X older than 10.3, you first have to >enable crash reporting in the preferences of the Console application). > >>BUT, any attempt at using the sorting >>function takes me through the process , sorting 15,000 messages, and then >>at the very end I get the above problem again. > >Do you mean the "search" function? If so, the crash occurs when >reindexing your database. If you can't fix the problem with the low level >rebuild (and if disk utilities do not help), you can disable indexing >from the preferences, then export your database to the PowerMail Exchange >format. Note that, as somethings seems badly corrupted in your DB, the >export will probably crash as well, so the best is to select all your >folders, and export "the selected mail folder"; if a crash occurs, the >corrupted message is located in the last exported mailbox. You can then >export this folder in several steps, by selecting groups of messages and >exporting "the selected messages". >Once you have successfully exported all the non corrupted messages, quit >PM, remove the corrupted "Message Database" file from your PowerMail user >folder, relaunch PM, reactivate the indexing, and import the exported >data. You will have to verify all your filters after that, because it >will break the "move to folder" ones. > >Best regards > > >Jérôme - PowerMail Engineering > > >--------------------------------------------------------------------- > "The powerful tools and superior usefulness of PowerMail certainly make > it a better choice for me and my business than Entourage or Eudora." > Jaede Miloslavich, PowerMail user > > > Download a demo version from www.ctmdev.com >--------------------------------------------------------------------- > >
