Greg; Sorry to hear about your problems. Try not to be too hard on CTM though; they are a VERY small company and although they can sometimes be a little slow to respond to technical issues like yours they do normally come through in the end; I guess that geting 4.1.2 out the door was keeping them extra busy. In the mentime, however, here's some advice that I hope helps you out.
If Powermail didn't automatically see your registration key then I'm assuming that you were upgrading from v3.x to v4.x. If this is NOT the case and your upgrade was in fact from 4.x to 4.y (ie. didn't require you to pay an upgrade fee) then it may just be a glitch in the system; in that case, try the following: As a (previously) registered user you should have a file called something like PMKey or PMKey 4; if it's not in your user/library/preferences folder then there should be one inside your old copy of PM (the one that was registered) Control-click on PM app icon, select "Show package contents" and the drill down the following heirarchy: contents/MacOS/ PowerMail Additions. A copy of your key should be in there. Drag the key onto the application's icon, and if it's a key for the right version number (ie. version 4.whatever) it'll register the app. Like I say, this will only be the case if you are making an incremental upgrade, not jumping a whole version (from 3 to 4) as a version 3 key won't register a copy of PM 4. However, even if your copy was unregistered it should not have had trouble opening and reading your existing mail; it just wouldn't let you send or download any more since it has a 200 message limit in unregistered version. It sounds ,ore like PM lost track of where your PM user folder was kept and so gave you a blank database. If you select switch user environments from the File/database menu then maybe you can relocate it. Finally, if I remember correctly when you first open a PM3 database in PM4 it does warn you that you won't be able to open it in PM3 thereafter -- something that prompted me when I read it to immediately decide to make a backup of my PM3 database and address book "just in case". I think that you have to explicitly click on a Continue button or something to progress past that point. I know that you're hacked off with CTM right now, but until you're sure that the problem was really a fault in the app I'd say hold fire; it would be a shame to lumber yourself with a crappy email client like Outlook or Mail just to teach a couple of overworked programmers a lesson. And at risk of inflaming your feeling of injury (which is not my intention), I would humbly point out that it's not directly CTM's fault that you overwrote your DB with a backup, nor that your backup was 6 months old. (I know it's VERY irritating to be reminded to back up regularly just AFTER you've lost a load of data, sorry). Hope some of the above helped, anyway. Rick ----------- G4/500 MHz (DP) :: OS 10.2.3 :: PM 4.1.2 :: 3 pane mode :: 768 MB RAM <www.sharkattack.co.uk>
