powermail-discuss Digest #2865 - Saturday, July 24, 2010
Problem sending email since server crash
by "Paul Raybould" <[email protected]>
Re: Problem sending email since server crash
by "Ben Kennedy" <[email protected]>
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Subject: Problem sending email since server crash
From: "Paul Raybould" <[email protected]>
Date: Fri, 23 Jul 2010 17:55:43 -0400
Hi -
I have been unable to send email (using my business domain - com-
advantage.com) since last week when the server I was on went down. There
were issues related to the raid controller so the mirror drive wasn't
able to be used. The entire server was rebuilt/restored, but it was a
multi-day process restoring accounts (WHM and cPanel). I wasn't involved
with the data center because I sublease space on the server, but the
server admin has supported getting clients of mine back up and running.
From what I understand, in most cases, the clients have Outlook on PCs.
The accounts are 'fixed' using Outlooks' Repair Utility. From what I
understand new account won't work initially, but they will after the
Repair routine is run. It seems to have something to do with encryption
and unencrypted messages being sent.
I have a few clients whose websites and email I host - who continue to
have issues connecting, but the server admin and data center are
confident everything is running correctly on their end. Something gets
messed up on the client side, and in my case resolution is not easy.
I even tried Terminal mode to change defaults in PowerMail (based on an
article I read on CTM's website).
I can ping my server, but cannot Telnet to it. Also, my wife's Mail
application fails to send email. I set her up with a Comcast. ISP
account, but these connection issues point to something network wide,
and not PowerMail specific.
Still, hopefully someone in this community has some thoughts or insights
that might lead me to resolving my sending issue.
Thanks in advance for your help.
Regards,
Paul
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Subject: Re: Problem sending email since server crash
From: "Ben Kennedy" <[email protected]>
Date: Fri, 23 Jul 2010 15:22:10 -0700
Paul Raybould wrote at 5:55 PM (-0400) on 7/23/10:
>I can ping my server, but cannot Telnet to it. Also, my wife's Mail
>application fails to send email. I set her up with a Comcast. ISP
>account, but these connection issues point to something network wide,
>and not PowerMail specific.
Can you telnet to ports 25 or 587 and get a connection? If not, it's a
network problem that has nothing to do with PowerMail.
-ben
--
Ben Kennedy (chief magician)
zygoat creative technical services
http://www.zygoat.ca
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End of powermail-discuss Digest
