powermail-discuss Digest #2900 - Friday, November 19, 2010
Does CTM really exist or is the customer service just abysmal?
by "Bob Parks" <[email protected]>
Re: Does CTM really exist or is the customer service just abysmal?
by "John Snippe" <[email protected]>
Fwd: Your personal PowerMail 6 registration info !
by "CTM info" <[email protected]>
Re: powermail-discuss Digest #2899 - 11/18/10
by "joe hallett" <[email protected]>
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Subject: Does CTM really exist or is the customer service just abysmal?
From: "Bob Parks" <[email protected]>
Date: Fri, 19 Nov 2010 08:59:29 -0800
Ok, I hate to put this on the public list, but I am about to give up.
Or, maybe some things got lost in spam filters, in which case this has a
better chance of getting through..
I have been using Powermail for 7 years. I have had several licences
for my company. When PM6 came out, I upgraded two of them, and paid for
the multiple upgrade. I have a receipt for what I paid.
At the time I got the new key, I actually only installed one copy. Back
in June or July, I went to upgrade the other copy, and found out that
CTM had sent me a licence key for only one copy, not the multiple I had
paid for.
I emailed them at the time (late June or early July ). I emailed them a
week later (mid July). I emailed them in mid August. At that point I
got an email saying that the person was in a course and would respond
the next week. Never happened. I tried again in September. No
response. I have sent a total of about 7 emails now and still do not
have my very simple problem solved.
CTM, this is absurdly bad customer service. I want my license key or I
want my money back.
Please reply publicly to this list, just to let us know someone is
actually there!
Bob Parks
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Subject: Re: Does CTM really exist or is the customer service just abysmal?
From: "John Snippe" <[email protected]>
Date: Fri, 19 Nov 2010 12:13:08 -0500
On 19-Nov-10, at 11:59 AM, Bob Parks wrote:
> Please reply publicly to this list, just to let us know someone is
> actually there!
>
> Bob Parks
They are around, Bob. We get occasional responsive missives...
--
John Snippe
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Subject: Fwd: Your personal PowerMail 6 registration info !
From: "CTM info" <[email protected]>
Date: Fri, 19 Nov 2010 19:36:45 +0200
Hello Bob,
As far as I could tell, this case was closed over two months ago when we
sent you your second key. Please see the actual key forwarded to you in
separate mail; you asked for a public reply here so the excerpt is
snipped below.
Our system for issuing licences has been automated for a while now, but
one if its limitations is that the script does not automatically loop in
sending a number of licenses greater than one automatically, this is a
shortcoming.
Finally, I've never been shy of admitting an occasional incompetence in
customer support publically on this list; however this case is a bit
unfair, but you may not have received the key I guess.
Please follow up with either Chantal or myself in private mail if there
is anything else we can do.
Kind regards,
jean michel/ctm qa
---------------- Begin Forwarded Message ----------------
Subject: Your personal PowerMail 6 registration info !
Date Sent: Saturday, September 18, 2010 3:49 PM
From: CTM registration <[email protected]>
To: [email protected]
To the attention of Bob Parks ,
Thank you for choosing PowerMail 6, a sustainable alternative to Mac e-
mail clients evolving since 1995.
Please save this message as your proof-of-purchase, it may be required
if you request technical support in the future.
Kind regards,
Chantal Favre
CTM Development
[email protected]
----------------- End Forwarded Message -----------------
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Subject: Re: powermail-discuss Digest #2899 - 11/18/10
From: "joe hallett" <[email protected]>
Date: Fri, 19 Nov 2010 10:48:57 -0800
I agree.
Joe Hallett
On Nov 18, 2010, at 11:00 AM, PowerMail discussions
<[email protected]> wrote:
> I for one may take Jean Michel up on this offer.
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End of powermail-discuss Digest
