Hi PRODIG, SYS: Dell Precision 360, Xeon CPU, 2GB RAM, 1x200GB HDD (RAID 0) and 1X36GB (non-RAID) ultra 320 SCSI. PhotoShop CS. WinXP fully patched.
I have an odd problem that is difficult to replicate and am out of ideas. The above PC was recently bought for a user that works from home. As I am not there to see I only have the info they relay to me. The problem seems to be with large (150MB+ 16bit) files. I think the problem is more with the OS than with CS. When the user double-clicks on one of these large files, it is opened in CS. When they try and save the file PhotoShop closes immediately and the file is not saved. Similar operations such as duplicate cause the same closing problem. If the user open CS, uses the file browser to find the same file, double-clicks on it in the file browser, everything works as it should. I have asked that he examine the event view for info. After clearing the event viewer and causing CS to crash the only noticeable event in the event viewer was that that "The Adobe LM service entered the stopped state". I can't find much info on the LM service, I suspect it may be a licensing service but don't quote me. There were other errors in the event view before the event viewer was cleared but I can not be certain that those are related. I know this isn't much to go on (which is why I am writing really) but does anyone have any ideas? We do have a work around in using the adobe file browser but it not ideal especially for a new machine. We have tried re-installing CS. I should admit that the processor is not on the system requirements but it is essentially the same architecture but with more cache (1Mb instead of 512K). I would be interested in hearing from anyone that has any ideas particularly in finding out what the Adobe LM service is and if it is possible to do without this additional app running in the background. Thanx. Dp. =============================================================== GO TO http://www.prodig.org for ~ GUIDELINES ~ un/SUBSCRIBING ~ ITEMS for SALE
