Paul H wrote
"I complained to the MD of Epson UK .... As I had solved the problem, there
was little I wanted him to do, but he did
listen and has promised to look into the costs of replacing the pads."

and "However Epson will not tell
me what the key sequence is and insist I send the printer to their
service agent. Needless to say I am not impressed."

I would have thought that Epson would like to answer questions about why
their 'support' has apparently been so bad.

Paul
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