Paul H wrote >"I complained to the MD of Epson UK .... As I had solved the problem, there >was little I wanted him to do, but he did >listen and has promised to look into the costs of replacing the pads."
>and "However Epson will not tell >me what the key sequence is and insist I send the printer to their >service agent. Needless to say I am not impressed." >I would have thought that Epson would like to answer questions about why >their 'support' has apparently been so bad. Maybe I am na�ve, but it maybe one of those typical situations where the people at the top are really not aware of what the ground troops are doing. I am hoping that they will come back to me with a more detailed report, but am not holding my breath. For me the real test will be if they join PRODIG and really begin to understand the issues. Regards Paul Hewitt =============================================================== GO TO http://www.prodig.org for ~ GUIDELINES ~ un/SUBSCRIBING ~ ITEMS for SALE
