I had cancelled a few AOL accounts for myself and my kids, once the kids "outgrew" AOL (and AOL had become more and more bloated and unstable). In fairness I never had an nasty issue with an AOL rep processing the cancellation request, but that was several years ago. My guess is the Reps are encouraged to try to retain customers who "think" they want to cancel their account. But, I am certain some folks take things a bit too far thinking they are just doing their job.
For the record, for anyone who has a Road Runner cable Internet account, RoadRunner is a Time Warner company that has AOL in its group of affiliate companies. Hence, RoadRunner has been offering AOL to new RoadRunner customers for free for the past few years. But, neither RoadRunner nor AOL have made "big news" out of the fact that a person who has both AOL and RoadRunner, and has been paying for AOL from before AOL was merged with Time Warner, can request to have their AOL account migrated to a free AOL account on a Go Forward basis. And you can retain your AOL Screen Names when migrating to the free RoadRunner/AOL plan. I did this for my parents in Southern California, my parents-in-law in Rochester, NY, and for Lynda (wife) last year. Each time I had to go through a few hoops of fire, but once I got to the correct person within RoadRunner Tech Support (not AOL) things went very smoothly. Since we had been paying for the AOL service for both sets of parents, in addition to Lynda's account, that represented a substantial savings each month. Of course I did not get a refund for the previous months that I could have had AOL for free. I guess I should have "known" about the free migration intuitively. Also, if a person has an ISP (dialup or high speed Internet other than RoadRunner) they can move to AOL's "Bring Your Own Account (BYOA)" billing plan, as opposed to the full priced AOL unlimited dialup plan. I do not know what the rate difference is currently, but it had been about a $15/month USD difference. As with the "AOL for free by request" for RoadRunner customers, AOL has not made this information proactively available to its customers <g>... I used this billing plan back in my pre-RoadRunner days when I had EarthLink dialup for my primary ISP. I still retain an EarthLink dialup account for traveling in case I get some antiquated hotel with no (or poor) high speed Internet connectivity. About 1 out of 10 times the hotels that are supposed to have high speed Internet have a problem with it, and are not willing to let me help try to get them back on-line <g>... Hmmm, where is the nearest Starbucks? Hmmm, am I glad I know how to sniff out Hot Spots in nearby areas! heh-heh... Gil > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Michael Madigan > Sent: Wednesday, June 21, 2006 11:54 PM > To: [EMAIL PROTECTED] > Subject: [NF] On Tape: Rep Won't Let Customer Quit AOL > > > AOL doesn't allow you to quit online, I had to go throught this > myself to cancel an account. > Ridiculous. > > http://www.nbc10.com/news/9406462/detail.html > > **** New Lower Prices ***** > Horse Racing Photos at http://michaelmadigan.exposuremanager.com/ > > [excessive quoting removed by server] _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://leafe.com/mailman/listinfo/profox OT-free version of this list: http://leafe.com/mailman/listinfo/profoxtech ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
